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"Great location, comfy beds and plenty of parking."

"Great customer service, the room was clean, the complimentary breakfast was great. "

"Staff was very pleasant , large room and nice bathroom with amenities . Welcoming lobby with fireplace and coffee. Very close to Ithaca college a plus for me "

"great place"

"Excellent "

"Everything was great. Met my expectations "

"Our daughter is a student at SUNY Cortland. We always try to stay at Hope Lake Lodge since it's a beautiful resort with great amenities and fitness center just minutes away from Cortland. Staff is always professional and friendly! We love staying here and can't wait to book again! "

"Clean,good breakfast "

"Staff was polite and efficient. The menu selections were good. Overall the food was average. Need to up grade your chef’s talent. You have a diamond in the rough with this location. I am very surprised that the Marriott Hotels did not take the Hotel Syracuse to a higher level! The rooms were nice. The lobby and hotel decor is very depressing. Wrong shade of beige. Sorry for my negative comments but I have experienced this hotel at its prime and with all its renovations it still doesn’t even come close to its potential magnitude of enchantment. I realize I am more a One South, Ritz Carlton type guest but still love traditional type hotels. This Hotel has great potential if it was managed, marketed and designed in the way it could reach its true value profitability. One other thing I noticed. Your valet employees were not dressed in some type of uniform. People were asking guest to get their car. They were to casually dresses. Did not look professional. I did like my room. I rarely react to surveys but I felt that I needed to say what I said because I know what this hotel to could be. It’s needed in this area. It’s centrally located. It’s in the heart of downtown Syracuse It’s easy access to other restaurants and bars. Thank you. Kathleen Ludovico "